Privacy Policy

Privacy Policy of The Window Source of El Paso

The Window Source of El Paso (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, home address, email address, and telephone number, and demographic information, such as your hometown and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as completing Contact Us forms. You are under no obligation to provide us with personal information of any kind.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

We do not ask for your financial data on the Site, nor do we expect users to type their financial information into any of the forms on the Site.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

SMS and Mobile Messaging

If you opt in to receive text messages from The Window Source of El Paso, we collect your mobile phone number and consent to be contacted by SMS. By providing your phone number and opting in, you agree to receive text messages about replacement windows and doors, appointment scheduling, and related updates. Message and data rates may apply. You can opt out at any time by texting STOP, or text HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Administer sweepstakes, promotions, and contests.
• Assist law enforcement and respond to subpoena.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Email or text you regarding your Request for Estimate or Contact Us submission.
• Enable user-to-user communications.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. A cookie is a small file placed on your device that helps the Site function, remember your preferences, and understand how you interact with our content.

We may also use third-party analytics and advertising tools, such as Google Analytics and similar services, to collect derivative data about how visitors use the Site. This may include your IP address, browser type, device information, referring pages, and pages viewed. This information helps us understand site traffic and improve our services.

Most browsers allow you to control cookies through their settings, including refusing or deleting them. If you disable cookies, some features of the Site may not function properly. By continuing to use the Site, you consent to our use of cookies and tracking technologies as described in this Privacy Policy.

Data Collection and Use

Collection of Data

The Window Source of El Paso will collect your personal data only for legitimate business purposes and as required to provide our services. The Window Source of El Paso will clearly communicate the purpose of data collection and obtain consent when necessary.

Use of Data

The Window Source of El Paso will not use your personal data for any other purpose without obtaining explicit consent unless required by law or regulation.

Data Storage

Your personal data will be securely stored in electronic and/or physical form, using appropriate security measures to protect against unauthorized access, loss, or damage. This includes:

• Implementing access controls and password policies.
• Storing data on a secure server.
• Regularly updating software and systems to ensure security patches are applied.
• Encrypting sensitive data during transmission and storage.
• Storing physical documents in locked cabinets or secure storage facilities.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

Data Sharing and Disclosure

Third-Party Sharing

The Window Source of El Paso may share your personal data with trusted third-party service providers who assist us in delivering our services, such as IT support or cloud storage providers. Before sharing any data, we will ensure that these providers meet the necessary data protection standards and have appropriate contractual arrangements in place. Mobile information and SMS opt-in data will not be shared with third parties for marketing purposes.

Data Disclosure

The Window Source of El Paso will not disclose your personal data to third parties unless required by law or with your explicit consent. In such cases, Thermoguard Windows and Doors LLC will take appropriate measures to ensure the security and confidentiality of the data.

Data Subject Rights

The Window Source of El Paso respects the rights of individuals whose data we process. We will provide customers with the necessary information and mechanisms to exercise their rights, including the right to access, rectify, erase, correct, restrict processing, object to the processing of their data, and be free from discrimination in exercising these rights.

Authorized Agents

An authorized agent may submit requests related to the data subject rights described above on your behalf. The Window Source of El Paso may require the agent to present signed written permission to act on your behalf, may also require you to independently verify your identity, and may confirm that the agent was provided permission to submit the request.

Compliance and Monitoring

The Window Source of El Paso will regularly review and update this policy to ensure its continued effectiveness and compliance with applicable data protection laws and regulations. Regular audits and monitoring will be conducted to assess compliance with this policy and address any identified issues promptly.

Breach Notification

In the event of a data breach or security incident involving client data, we will promptly investigate and take appropriate action. We will notify affected clients and relevant authorities as required by law and provide support and assistance to mitigate the impact of the breach.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at Info@thewindowsourceofep.com or 915-228-3938.